Terms & Conditions


This page (together with the documents expressly referred to on it) contains the legal terms and conditions on which we sell ceramics to you.


Before you place an order, we strongly recommend that you read these Terms carefully, as they will form part of the Contract between us. Please make sure that you understand them, before ordering any ceramics. Please tick the relevant box on the order page to indicate your agreement to these Terms. Please understand that if you do not accept these Terms then you will not be able to order Jane James ceramics.

If you have any questions relating to these terms and conditions please e-mail: info@jane-james.co.uk


On this page the words “we” “us” and “our” refer to Jane James Limited a company incorporated in Jersey having its registered office at Ringwood, Ruelle de Ste Clair, St Lawrence, Jersey JE3 1HD.

These Terms, and any Contract between us, are in the English language only.

Consumer and Statutory Rights

The statutory rights of the consumer are unaffected by these terms and conditions. Please note that these terms of use, its subject matter and its formation, are governed The Supply of Goods and Services (Jersey) Law 2009, The Distance Selling (Jersey) Law 2007 and the Goods and Service Tax (Jersey) Law 2007.


Our Ceramics

The images of the ceramics on the Site are for illustrative purposes only. All our ceramics are handmade and will vary slightly from those images. Although we have made every effort to display the colours accurately, we cannot guarantee that your ceramics will be exactly the same as those displayed.

All ceramics shown on the Site are subject to availability. The number available will be displayed. We will inform you by email as soon as possible if the ceramics you have ordered is not available.


We are the owner of the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Jane James and the Jane James logo are trademarks of Jane James Limited.

How a Contract is formed between you and us

You will find information on how to order ceramics via the website.

During the checkout process you will be asked to complete your payment details. Where requested you must complete the compulsory fields indicated. All credit/debit card transactions on the Site are processed using PayPal, a secure online payment gateway that encrypts your card details and cannot be accessed by us. You agree to abide by any terms and conditions imposed by PayPal in connection with the processing of your payment for purchasing Products from us. You acknowledge and agree that we are not responsible for the acts and/or omissions of PayPal.

Any personal information (meaning ‘personal data’ as defined in the United Kingdom’s Data Protection Act 1998) that we can access about you will only be used in accordance the Site’s Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

Our order process allows you to check and amend any errors in your order at each stage of the process. Please take the time to read and check your order at each page of the order process. The order summary shown to you before you submit your order will summarise your order including the total price of the ceramics you have ordered (including any VAT), delivery charges and any charges for additional services, such as gift wrapping, (if available and you have asked for them). Please also check the order summary carefully before submitting you order.

After you place an order, you will receive a Order Confirmation Email from us acknowledging that we have received your order. This does not mean that your order has been accepted, nor that a Contract between us has formed. Our acceptance of your order will only take place as described below.

We will confirm our acceptance of your order to you by sending you an email, which will confirm that the Products have been dispatched to you at the address you included when you submitted your order (Dispatch Confirmation). The Dispatch Confirmation will also provide you with a courier tracking number so that you can monitor the delivery of your order. The Contract between us will only be formed at the time when we send you the Dispatch Confirmation.

If we are unable to supply you with a ceramics, for example because that ceramics are not in stock or no longer available or because of an error in the price on the Site, we will inform you of this by email and we will not process your order. If you have already paid for the ceramics, we will refund you the full amount as soon as possible.


All ceramics are delivered to you via a third party postal service. Delivery charges and timescales will vary depending on the type of ceramics ordered and the delivery address. They may vary so please see our Delivery and Returns page on our website for further information on delivery times, costs and refunds.

Price of Ceramics

Prices for our ceramics may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation email.


The price of a ceramics displayed does not include Value Added Tax (“VAT”) or for Customers based in Jersey Goods and Services Tax (“GST”) (where applicable) at the applicable current rate chargeable. VAT & GST Delivery charges will be displayed before you submit your order to us. Please take the time to read and check your order at each page of the order process.


The price of a ceramics does not include delivery charges, which you must also pay. Our delivery charges are as quoted on the Site from time to time and are dependent on the type of product ordered. Delivery charges will be displayed before you submit your order to us. Please see our Delivery and Returns page on our website for further information and take the time to read and check your order at each page of the order process.

The Site may contain a large number of ceramics. It is possible that, despite our reasonable efforts, some of the ceramics on the Site may be incorrectly priced. If we discover an error in the price of the ceramics you have ordered we will inform you of this error and we will give you the option of continuing to purchase the ceramics at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. We will also refund to you the price you paid in advance (if any) for any ceramics in respect of which an order is cancelled or treated as cancelled.

How to pay

You can only pay for ceramics using PayPal, BACS or cash/card on local collection. All payments are subject to authorisation by your card issuer or PayPal and we will only accept your order and a binding Contract will only be formed between us when we have taken payment in full in cleared funds for the ceramics you have ordered and when we have sent you a Dispatch Confirmation email. You will only own the ceramics once we have received payment in full, including all applicable delivery charges.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An Event Outside Our Control includes any act, event, non-happening, omission or accident outside our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks;
  • the acts, decrees, legislation, regulations or restrictions of any government;
  • denial of service attacks or other types of attacks that are directed toward the infrastructure that supports the Site;
  • any issues which are limited solely to you and which cannot be proven against any of our other customers; or
  • any failure or service outage that falls outside of our control.

Our performance under any Contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you.

Our right to vary these terms

We may update or amend these Terms from time to time. Please review these Terms regularly to ensure you are aware of any changes we have made. Your continued use of the Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Once your order has been confirmed and a Contract formed, we will not make any changes to the Terms that apply to your order. However if you are a returning customer please check the Site regularly to ensure you are aware of any changes we have made to our Terms since the last time you visited the Site.

Communications between us

When we refer, in these Terms, to “in writing”, this will include email unless it is clear that email is not intended to be included in any particular scenario.

When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Entire agreement

These Terms constitute the entire agreement between us and they supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter. Notwithstanding any other term of these Terms, nothing in these Terms shall exclude or limit our liability for something that we cannot exclude or limit in law.

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